{"id":7771,"date":"2023-03-16T16:21:19","date_gmt":"2023-03-16T21:21:19","guid":{"rendered":"https:\/\/kom.pe\/posicion-cero\/?page_id=7771"},"modified":"2023-03-16T16:39:27","modified_gmt":"2023-03-16T21:39:27","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/kom.pe\/posicion-cero\/libro-de-reclamaciones\/","title":{"rendered":"Reclamos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7771\" class=\"elementor elementor-7771\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23aebebc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23aebebc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a422b2\" data-id=\"1a422b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-932f5ff elementor-widget elementor-widget-heading\" data-id=\"932f5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e988855 elementor-widget elementor-widget-text-editor\" data-id=\"6e988855\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a1<strong>Env\u00edanos tus datos<\/strong>\u00a0y nos pondremos en contacto contigo!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4414a1d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4414a1d3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1211c2a3\" data-id=\"1211c2a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f2294aa elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"7f2294aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Sigueine&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Libro de Reclamaciones\" aria-label=\"Libro de Reclamaciones\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"7771\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"7f2294aa\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-paso1 elementor-col-100\">\n\t\t\t\t\t<h3 style=\"font-size:20px;font-family:google sans, sans-serif;color:#1A73E8;\"><strong>Identificaci\u00f3n del cliente<\/strong><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombre elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombre\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombre]\" id=\"consultor-seo-en-lima-DD9577\" aria-label=\"consultor-seo-en-lima-DD9577\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-apellido elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-apellido\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tApellido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[apellido]\" id=\"consultor-seo-en-lima-DJ8781\" aria-label=\"consultor-seo-en-lima-DJ8781\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Apellido*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tdoc elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tdoc\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTipo de Documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tdoc]\" id=\"consultor-seo-en-lima-KU8809\" aria-label=\"consultor-seo-en-lima-KU8809\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Tipo de Documento*\">Tipo de Documento*<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RUC\">RUC<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-numdoc elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-numdoc\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tN\u00famero de Documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[numdoc]\" id=\"consultor-seo-en-lima-NF6118\" aria-label=\"consultor-seo-en-lima-NF6118\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00famero de Documento*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-responsable elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-responsable\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPadre o madre (menores de edad)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[responsable]\" id=\"consultor-seo-en-lima-UZ5901\" aria-label=\"consultor-seo-en-lima-UZ5901\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Padre o madre (menores de edad)\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_1f2e2a9 elementor-col-100\">\n\t\t\t\t\t<h3 style=\"font-size:20px; font-family: google sans, sans-serif; color:#1A73E8; padding-top:25px;\"><strong>Datos de contacto del cliente<\/strong><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono]\" id=\"consultor-seo-en-lima-PJ6233\" aria-label=\"consultor-seo-en-lima-PJ6233\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tel\u00e9fono\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Solo se aceptan n\u00fameros y caracteres de tel\u00e9fono (#,-,*,etc).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"consultor-seo-en-lima-CX1312\" aria-label=\"consultor-seo-en-lima-CX1312\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_036160f elementor-col-100\">\n\t\t\t\t\t<p style=\"padding: 25px; color: #54595f;\">*En caso Usted no coloque una direcci\u00f3n de correo electr\u00f3nico nuestra empresa no podr\u00e1, de conformidad con el art\u00edculo 4 B del reglamento del Libro de Reclamaciones, enviarle por dicha v\u00edas una copia de la presente hoja de reclamaci\u00f3n virtual; sin embargo, la no colocaci\u00f3n de una direcci\u00f3n de correo electr\u00f3nico no impedir\u00e1 que Usted puede concluir satisfactoriamente el proceso de ingreso de su reclamo o queja, siempre que Usted consigne los datos m\u00ednimos exigidos por la legislaci\u00f3n vigente.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_34cd687 elementor-col-100\">\n\t\t\t\t\t<h3 style=\"font-size:20px;font-family:google sans, sans-serif;color:#1A73E8;\"><strong>Datos de ubicaci\u00f3n del cliente<\/strong><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-direccion elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-direccion\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[direccion]\" id=\"consultor-seo-en-lima-JH0234\" aria-label=\"consultor-seo-en-lima-JH0234\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Direcci\u00f3n\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-departamento elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-departamento\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDepartamento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[departamento]\" id=\"consultor-seo-en-lima-XM5377\" aria-label=\"consultor-seo-en-lima-XM5377\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Departamento\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-provincia elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-provincia\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tProvincia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[provincia]\" id=\"consultor-seo-en-lima-SS0586\" aria-label=\"consultor-seo-en-lima-SS0586\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Provincia\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-distrito elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-distrito\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDistrito\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[distrito]\" id=\"consultor-seo-en-lima-IP3468\" aria-label=\"consultor-seo-en-lima-IP3468\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Distrito\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_4bc0126 elementor-col-100\">\n\t\t\t\t\t<h3 style=\"font-size:20px; font-family: google sans, sans-serif; color:#1A73E8; padding-top:25px;\"><strong>Identificaci\u00f3n del modo de compra<\/strong><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-modocompra elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-modocompra\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tModo de compra\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"P\u00e1gina Web\" id=\"consultor-seo-en-lima-LH3827\" aria-label=\"consultor-seo-en-lima-LH3827\" name=\"form_fields[modocompra]\"> <label for=\"form-field-modocompra-0\">P\u00e1gina Web<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"V\u00eda Telef\u00f3nica\" id=\"consultor-seo-en-lima-BP1026\" aria-label=\"consultor-seo-en-lima-BP1026\" name=\"form_fields[modocompra]\"> <label for=\"form-field-modocompra-1\">V\u00eda Telef\u00f3nica<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Local\" id=\"consultor-seo-en-lima-HA0395\" aria-label=\"consultor-seo-en-lima-HA0395\" name=\"form_fields[modocompra]\"> <label for=\"form-field-modocompra-2\">Local<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_2beebdf elementor-col-100\">\n\t\t\t\t\t<h3 style=\"font-size:20px; font-family: google sans, sans-serif; color:#1A73E8; padding-top:25px;\"><strong>Identificaci\u00f3n del bien contratado<\/strong><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-bien elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-bien\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tIdentificaci\u00f3n del Bien \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Producto\" id=\"consultor-seo-en-lima-GS4484\" aria-label=\"consultor-seo-en-lima-GS4484\" name=\"form_fields[bien]\"> <label for=\"form-field-bien-0\">Producto<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Servicio\" id=\"consultor-seo-en-lima-GW7598\" aria-label=\"consultor-seo-en-lima-GW7598\" name=\"form_fields[bien]\"> <label for=\"form-field-bien-1\">Servicio<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-descbien elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-descbien\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDescripci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[descbien]\" id=\"consultor-seo-en-lima-ED6653\" aria-label=\"consultor-seo-en-lima-ED6653\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Descripci\u00f3n\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-monto elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-monto\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMonto Pagado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[monto]\" id=\"consultor-seo-en-lima-YY0536\" aria-label=\"consultor-seo-en-lima-YY0536\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Monto Pagado\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_31014c0 elementor-col-100\">\n\t\t\t\t\t<h3 style=\"font-size:20px; font-family: google sans, sans-serif; color:#1A73E8; padding-top:25px;\"><strong>Detalle del la reclamaci\u00f3n<\/strong><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-tipreclamacion elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipreclamacion\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDetalle reclamaci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Reclamo\" id=\"consultor-seo-en-lima-CD0794\" aria-label=\"consultor-seo-en-lima-CD0794\" name=\"form_fields[tipreclamacion]\"> <label for=\"form-field-tipreclamacion-0\">Reclamo<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Queja\" id=\"consultor-seo-en-lima-EM9839\" aria-label=\"consultor-seo-en-lima-EM9839\" name=\"form_fields[tipreclamacion]\"> <label for=\"form-field-tipreclamacion-1\">Queja<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_139f567 elementor-col-100\">\n\t\t\t\t\t<p style=\"padding: 25px 25px 0 25px;\">\n<b>*RECLAMO: <\/b>Disconformidad relacionada a los productos o servicios.\n<br><b>\n*QUEJA:<\/b> Disconformidad NO relacionada a los productos o servicios; si no al descontento respecto a la atenci\u00f3n al p\u00fablico.\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-detallereclamo elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-detallereclamo\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDetalle del reclamo\/queja*\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[detallereclamo]\" id=\"consultor-seo-en-lima-XP3536\" aria-label=\"consultor-seo-en-lima-XP3536\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Detalle del reclamo\/queja*\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-solicitud elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-solicitud\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSolicitud\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[solicitud]\" id=\"consultor-seo-en-lima-MV5439\" aria-label=\"consultor-seo-en-lima-MV5439\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ind\u00edcanos lo que solicitas*\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_42e13ee elementor-col-100\">\n\t\t\t\t\t<p style=\"padding: 25px 25px 0 25px;\">Estimado Cliente, muchas gracias por registrar su incidencia en nuestro Libro de Reclamaciones, su opini\u00f3n es muy importante para nosotros.\n\n\u00abLa firma del colaborador en la presente hoja de reclamaci\u00f3n, expresa \u00fanicamente la recepci\u00f3n de la misma, m\u00e1s no la aceptaci\u00f3n de su contenido. La presente reclamaci\u00f3n ser\u00e1 tramitada dentro del plazo de ley.\u00bb \u00abNuestra \u00e1rea de servicio al Cliente le informa (i) La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI, (ii) El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario. pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.\u00bb<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_6044fdd elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6044fdd\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAcepto datos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_6044fdd]\" id=\"consultor-seo-en-lima-DQ2111\" aria-label=\"consultor-seo-en-lima-DQ2111\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_6044fdd\">He le\u00eddo y doy conformidad de mis datos y garantizo la veracidad de mi reclamo o queja<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_14eeb86 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_14eeb86\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tAcepto privacidad\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_14eeb86]\" id=\"consultor-seo-en-lima-WO4247\" aria-label=\"consultor-seo-en-lima-WO4247\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_14eeb86\">He le\u00eddo y acepto la pol\u00edtica de privacidad <\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tEnviar\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1df59eaf\" data-id=\"1df59eaf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-170231b7 elementor-widget elementor-widget-image\" data-id=\"170231b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"84\" src=\"https:\/\/kom.pe\/posicion-cero\/wp-content\/uploads\/2022\/03\/Posicion-Cero_Logotipo2_OK_H-1024x107.png\" class=\"attachment-large size-large wp-image-1752\" alt=\"\" srcset=\"https:\/\/kom.pe\/posicion-cero\/wp-content\/uploads\/2022\/03\/Posicion-Cero_Logotipo2_OK_H-1024x107.png 1024w, https:\/\/kom.pe\/posicion-cero\/wp-content\/uploads\/2022\/03\/Posicion-Cero_Logotipo2_OK_H-300x31.png 300w, https:\/\/kom.pe\/posicion-cero\/wp-content\/uploads\/2022\/03\/Posicion-Cero_Logotipo2_OK_H-768x80.png 768w, https:\/\/kom.pe\/posicion-cero\/wp-content\/uploads\/2022\/03\/Posicion-Cero_Logotipo2_OK_H-1536x160.png 1536w, https:\/\/kom.pe\/posicion-cero\/wp-content\/uploads\/2022\/03\/Posicion-Cero_Logotipo2_OK_H-2048x214.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-709d1866 elementor-widget elementor-widget-heading\" data-id=\"709d1866\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OTORONGO NEGRO E.I.R.L.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4be31e25 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4be31e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-address-card\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M528 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h480c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm0 400H48V80h480v352zM208 256c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm-89.6 128h179.2c12.4 0 22.4-8.6 22.4-19.2v-19.2c0-31.8-30.1-57.6-67.2-57.6-10.8 0-18.7 8-44.8 8-26.9 0-33.4-8-44.8-8-37.1 0-67.2 25.8-67.2 57.6v19.2c0 10.6 10 19.2 22.4 19.2zM360 320h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8zm0-64h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8zm0-64h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8H360c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">RUC: 20604716595<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-marker-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M172.268 501.67C26.97 291.031 0 269.413 0 192 0 85.961 85.961 0 192 0s192 85.961 192 192c0 77.413-26.97 99.031-172.268 309.67-9.535 13.774-29.93 13.773-39.464 0zM192 272c44.183 0 80-35.817 80-80s-35.817-80-80-80-80 35.817-80 80 35.817 80 80 80z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Horacio Urteaga 502, Jes\u00fas Mar\u00eda, Lima<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-mobile-alt\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M272 0H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h224c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zM160 480c-17.7 0-32-14.3-32-32s14.3-32 32-32 32 14.3 32 32-14.3 32-32 32zm112-108c0 6.6-5.4 12-12 12H60c-6.6 0-12-5.4-12-12V60c0-6.6 5.4-12 12-12h200c6.6 0 12 5.4 12 12v312z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Per\u00fa +(51) 923 -222-223<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Per\u00fa +(51) 1-322-2789<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">hola@kom.pe<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones \u00a1Env\u00edanos tus datos\u00a0y nos pondremos en contacto contigo! OTORONGO NEGRO E.I.R.L. RUC: 20604716595 Horacio Urteaga 502, Jes\u00fas Mar\u00eda, Lima Per\u00fa +(51) 923 -222-223 Per\u00fa +(51) 1-322-2789 hola@kom.pe<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7771","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kom.pe\/posicion-cero\/wp-json\/wp\/v2\/pages\/7771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kom.pe\/posicion-cero\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kom.pe\/posicion-cero\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kom.pe\/posicion-cero\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/kom.pe\/posicion-cero\/wp-json\/wp\/v2\/comments?post=7771"}],"version-history":[{"count":0,"href":"https:\/\/kom.pe\/posicion-cero\/wp-json\/wp\/v2\/pages\/7771\/revisions"}],"wp:attachment":[{"href":"https:\/\/kom.pe\/posicion-cero\/wp-json\/wp\/v2\/media?parent=7771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}